Refund Policy

Refund & Warranty Policy – Map Updates, Services, Subscriptions

Except as provided herein, no refunds or returns are allowed on map updates, services or subscriptions. Quality and customer service are very important to us and we want you to be satisfied. If your subscription registration code is defective or incorrect, please contact our Service team (link to http://service.mio.com/M0100/default.aspx?menuId=100601&REGION=America&language=English). We will make arrangements to correct any error as soon as possible.

Refund Policy - Accessories

Except as provided herein, no refunds or returns are allowed on accessories. Please make sure you select the correct accessory that is compatible with your device model, as listed in the accessory’s description. If you have any questions about compatibility with your device model, please contact us before you place your order, and we will help you select the appropriate accessory. Quality and customer service are very important to us and we want you to be satisfied. If your accessory is defective, please contact our Service team (link to http://service.mio.com/M0100/default.aspx?menuId=100601&REGION=America&language=English). We will make arrangements to correct any error as soon as possible.

Warranty Policy - Accessories

Except as provided herein, a 90 day warranty applies to all Accessories (excluding Map Updates, Services or Subscriptions). Please make sure you select the correct accessory that is compatible with your device model, as listed in the accessory’s description. If you have any questions about compatibility with your device model, please contact us before you place your order, and we will help you select the appropriate accessory. If you encounter any defects* please call our Service department for an RMA number before returning the part. Proof of purchase will be required to confirm in-warranty status. Quality and customer service are very important to us and we want you to be satisfied. For customers in the U.S. and Canada please contact our Service team (link to http://service.mio.com/M0100/default.aspx?menuId=100601&REGION=America&language=English).

* Customer induced damage does not apply under free warranty repair *